Privacy policy

Welcome to the Maison Bouvier website. Privacy is essential to us. We are committed to being transparent about our privacy practices, including how we handle your personal information. This notice describes the personal information we collect or receive on or through maison-bouvier.com (the "Site"), how we use it, and the measures we take to protect it.

Table of contents

• 1. Who we are
• 2. The information we collect
• 3. Minors
• 4. How we use your information
• 5. Messages from us
• 6. Your rights and choices
• 7. About cookies and third-party services
• 8. Retention of your information
• 9. Information security
• 10. Changes to this notice
• 11. How to contact us

1. Who we are

We are Maison Bouvier, SARL CLEMMA, domiciled at 770 avenue des Fleurs, 73290 La Motte-Servolex, France, registered with the Trade and Companies Register under number B 509 068 987 ("we" or "our"). We are the data controller responsible for your personal information. You can contact us as described in section 11.

2. The information we collect

When you use the Site, we collect or receive your personal information in the following ways:

Requests by e-mail: the Site has no contact form. When you write to us (through the "Contact" links or the addresses of our establishments), we receive your e-mail address and the information you choose to share with us, so that we can reply.

Newsletter subscription: if you subscribe to our newsletter, we collect your e-mail address, used solely to send you our news, inspiration and offers. You can unsubscribe at any time via the link in each message or by contacting us as described in section 11. Subscriptions are managed by our e-mail provider, MailerLite, which also records the IP address and date of subscription as proof of your consent.

Bookings: stays, tables and gift boxes are booked through third-party services (the hotel booking engine, Zenchef for our restaurants, Secretbox for gift boxes). The information you enter there is processed by those services under their own privacy policies (see section 7).

Technical information: our hosting provider automatically processes certain information from your browser or device (such as your IP address) in its technical logs, for the sole purposes of serving the Site and keeping it secure. The Site also measures its traffic, without cookies (see section 7).

3. Minors

Protecting children's privacy is particularly important to us. The Site is not intended for children and we do not knowingly collect personal information from children. If you are under 18, please do not use the Site. If we learn that we have collected or received personal information from anyone under 18, we will delete that information. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us as described in section 11.

4. How we use your information

4.1. Legal bases for processing.Whenever we process your personal information, we do so on one of the following legal bases: you have given your consent; it is necessary for our legitimate interests or those of a third party; it is necessary to comply with a legal obligation or in connection with legal proceedings; it is necessary in the public interest; or it is necessary to protect someone's life.

4.2. Uses of the information.We use your information to reply to your requests, to send you the newsletter you subscribed to and to keep the Site running properly. When you use third-party sites or services accessible from the Site, the terms and privacy practices of those third parties apply. We are not responsible for the privacy or security practices of third-party sites or services; we encourage you to read their privacy notices before providing them with your personal information.

Legal and security obligations.We may retain your personal information or disclose it to a third party in the following limited circumstances: in response to lawful requests from public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish or exercise our legal rights or defend against legal claims, including to recover a debt; to comply with a subpoena, court order, judicial proceeding or other legal requirement; or when we believe in good faith that such processing is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent or take action regarding illegal activities or suspected fraud.

5. Messages from us

We may need to contact you from time to time. You agree that we may send you e-mails or messages related to the Site, for example a reply to a request you sent us. We may also contact you by telephone in response to a request.

6. Your rights and choices

You can review, update, correct or delete certain personal information we collect or receive about you by contacting us as described in section 11. You may also have certain legal rights regarding your information: on request, we will provide you with information about its processing; in certain circumstances, you may have the right to receive a copy of it in an easily accessible format, to request its deletion, or to restrict the ways in which we use it. Where you have given your consent to the processing of your information, you have the right to withdraw it at any time; if you no longer wish to receive our newsletter, you can unsubscribe via the link in each message.

7. About cookies and third-party services

The Site sets no cookies and stores nothing on your device. To understand how it is used (pages viewed, areas clicked and browsed, where visits come from and from which country, loading performance), we use the PostHog audience measurement tool, hosted in the European Union, in cookieless mode: your IP address is only used to compute an anonymous identifier, renewed every day, and is not kept. These statistics are used solely to improve the Site: they are not sold, not combined with other data and not used for advertising.

Certain third-party services, loaded only when you request them, may set their own cookies, governed by their privacy policies: the Zenchef booking module (when you open the "Book a table" panel), the hotel booking engine and Secretbox (when you follow the booking or gift box links, which open on their sites).

You can adjust your browser settings to reflect your cookie preferences. Every browser differs, but these settings are usually found under an "options" or "preferences" menu.

8. Retention of your information

We will keep your personal information only as long as necessary to reply to you, or otherwise as necessary for the purposes described in this notice. If you no longer wish us to use your information, see section 11 to send us a deletion request.

9. Information security

The security of your personal information is very important to us. We follow generally accepted standards to protect the information we collect and receive, both during transmission and once received. We maintain appropriate administrative, technical and physical safeguards to protect your information against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse and any other unlawful form of processing. However, no method of transmission or storage is completely secure: while we strive to protect your personal information, we cannot guarantee its absolute security. If you believe the security of your information has been compromised, please contact us as described in section 11. If we become aware that your information has been compromised, we will inform you in accordance with applicable law.

10. Changes to this notice

We may change or update this notice from time to time. If we believe the changes are significant, we will inform you by publishing them on the Site or by sending you an e-mail. We encourage you to check for updates regularly.

11. How to contact us

If you have any questions or comments about this notice, your personal information or your choices and rights, you can contact us by writing to the address given in section 1 or by sending an e-mail toinfo@maison-bouvier.com. You may also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés), our lead supervisory authority for data protection.